Troubleshooting & Support

Plan Generation Issues

• Plan stuck "generating": Wait up to 10 minutes. If still stuck, refresh and try again
• Empty plan: Check that you completed onboarding questions. Try a different domain
• Tasks missing details: Trigger a manual refresh using the "Refresh Plan" button

Profile & Onboarding

• Profile won't save: Check your internet connection. Try again in a few minutes
• Onboarding loops: Clear browser cache and localStorage, then log in again
• Missing profile data: Re-enter at /profile/expanded and ensure consent checkbox is checked

App Performance

• Slow loading: Clear browser cache, disable extensions, try incognito mode
• Tasks not updating: Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
• Login issues: Reset password or contact support

Premium Features

• Upgrade not working: Check payment method, contact support if charge failed
• Features locked after upgrade: Log out and back in to refresh tier status

Contact Support

If issues persist, email support@xlr8nation.com with:

• Description of the issue
• Steps to reproduce
• Browser and device info
• Screenshots if applicable